We looked for problems where a working system would help the most people soonest. For each one we propose a system that already runs and can be demonstrated today.

Samoan and English throughout

Built for basic phones and weak signal

Data hosted where Government decides

Each one already running as a demo or in production

Passengers wait at the roadside

No one knows when the next bus will pass their village, or whether it is full.

Families wait in the ER without answers

Paper sign-in sheets give the Ministry no data on how long people wait or who leaves unseen.

A medical transfer from Savai'i runs on phone calls

Family, airline, Ministry of Health, airport and ambulance each hold a piece of the picture.

SOE reports arrive late and in different formats

The Ministry has no single view of what each public enterprise is reporting, or who is overdue.

Each border agency handles the traveller form separately

Customs, immigration, health and agriculture all need parts of the same declaration.

FAST Bus

Land Transport Authority · Bus operators

Real-time bus tracking, arrival times and leave-now alerts for passengers; live oversight for the LTA.

Live demonstration

TTM TimeTrak

Ministry of Health · TTM Hospital

Live emergency department queue and estimated wait on the waiting-room TV, website and WhatsApp.

In production in American Samoa

Samoa MedAir

Ministry of Health · Samoa Airways · Airport Authority

One shared case for emergency medical charters from Savai'i to Upolu, worked by four agencies at once.

Live demonstration

Cabinet Link

Ministry for Public Enterprises · All SOEs

Every public enterprise reports to the Ministry each period, with review, comments and a briefing for the Minister.

In production in American Samoa

TravelPass

Customs · Immigration · Health · Agriculture

One online traveller declaration, shared with each border agency at the level of detail it is allowed to see.

Working demo, built for ASDAC

Public site

Where you are, where you are going, and every bus running now. No account needed.

Home on a phone

The same search on a phone.

Buses

Every bus running, soonest first.

01

Search by village

Type a village name in Samoan or English, use GPS, or drop a pin. No account needed.

02

See every bus heading your way

Buses whose road passes within walking distance, in the right direction, sorted by arrival time. Full or broken-down buses are flagged.

03

Get a 'leave now' alert

Arrival time minus your walk and a safety margin. The phone says 'get ready', then 'leave now'.

Works as an installable phone app, shows how old each position is, and keeps a passenger's favourite buses and places on the phone.

Live map

107 villages and 26 road-snapped routes across Upolu and Savai'i. Buses shown are simulated for the demonstration.

Drivers

A phone on the dashboard

PIN sign-in, no account

GPS position every 7 seconds

Stores positions offline and uploads when signal returns

One tap for passenger count, bus full, break or breakdown

Operators

Manage the fleet

Buses, drivers and devices

Draw a route on the map, or record it by driving

Operating days, hours and usual village times

Live fleet map and trip replay

The LTA

Regulate with evidence

Every participating bus live on one map

Approve or return routes submitted by operators

Reports: coverage gaps, planned vs actual travel time, passenger loads by hour

CSV exports and a full audit log

Status

Live demonstration with a simulated fleet on real Samoan roads. The production build adds a mapping database, real operator data and LTA data agreements.

Home: find my bus

Where are you, where are you going. No account.

Village picker

Upolu and Savai'i villages, searchable in Samoan or English.

Every bus running now

Route, owner and live status, soonest first.

Driver app

PIN sign-in on a dashboard phone; GPS every 7 seconds.

Every bus, live

Buses running, stale positions, approved routes and passengers on board, above a live map that filters by island, route and owner. Every report exports to CSV, and each export is written to the audit log.

Sample data; figures are illustrative.

Passenger load by route and hour

Average passengers on board each route through a typical Thursday. The evening peak, 17:00 to 18:00, carries 276 people, and Apia to Faleolo to Mulifanua is the busiest route.

Sample data; figures are illustrative.

Network load and coverage

Passengers on board across Upolu and Savai'i every half-hour, with buses in service. On the right, the 14 villages more than 2 km from any route, candidates for new pickup points.

Sample data; figures are illustrative.

Public waiting page

The live queue and estimated wait for anyone at home. No names, dates of birth or phone numbers.

On a phone

The same queue, no sign-in.

WhatsApp

Place in line and pre-registration.

Register

Desk hands out the day's ticket number

Triage

Nurse calls the patient; urgent cases get priority

Doctor

Patient is called to the consultation

Done

Every stage is time-stamped

Where the queue is shown

Waiting-room TV

Total waiting, estimated wait and the name of the patient just called. Updates live.

Public web page

The same queue for families at home. Date of birth, phone and village are never shown.

WhatsApp

Pre-register before arriving, ask for your place in line, and receive a 'your turn' message.

What the system measures automatically

Wait from arrival to triage, and from triage to doctor

Total time in the department for every patient

Patients who left without being seen, counted daily

Walk-in versus ambulance arrivals

Daily volumes: intake, consultations, completed

Average wait today, yesterday and this week

CSV export per patient for Ministry analysis

Proven in daily production

In daily use in the Emergency Department at LBJ Tropical Medical Center. Encrypted passwords, 8-hour sessions, inactivity sign-out and an audit trail of every staff edit.

Samoa edition: ready to configure

Done: TTM branding, Apia time zone, DD/MM dates, British English

To configure with TTM: Upolu and Savai'i village list, +685 phone format, a Samoan WhatsApp Business number, Samoan-language messages

Waiting-room TV

Total waiting, estimated wait, and every ticket's stage: at triage, with doctor, or waiting. No names until a patient is called.

Public page

The same queue on any phone at home.

WhatsApp

Talofa! My place in line, register early, help.

ER dashboard

Today's counts, current waiting time and every active patient.

Triage queue

Start Triage calls the patient to the TV and WhatsApp; End moves them to the doctor.

Doctor queue

Who is ready, who is with a doctor, and how long they have waited.

Registration takes seconds

Walk-in or ambulance, name, date of birth, phone and village. The ticket number comes from a locked daily counter.

Start and End buttons only. Nothing more for busy staff to learn.

Priority override for urgent cases, and an edit history recording who changed what.

Waiting times

Last 30 days: 2,107 visits, 26 minutes on average to triage and 1 hr 40 min to a doctor. The chart shows daily averages and the time within which 90% of patients were seen.

Sample data; figures are illustrative.

Arrival patterns and walkouts

When patients arrive by hour and weekday, to plan rosters; the daily share who left without being seen; and how walk-in and ambulance arrivals compare on waits.

Sample data; figures are illustrative.

Today

Family phones the airline, the airline phones the Ministry, the Ministry phones the hospital, someone phones the airport

Nobody sees the whole picture, and the family waits for a call back

No record of how long each step took

With Samoa MedAir

Family submits a request in 5 short steps on the web or by WhatsApp, in Samoan or English

One case reference, such as MC-7K3P9Q, that is easy to read out by phone

Each agency has its own checkpoint on a shared timeline; alerts go to the right people automatically

The family tracks progress on a public page, no login required

Shared milestone timeline

Requested

MOH authorised

Airline accepted

Airport ready

Ambulance dispatched

Departed

Landed

At hospital

Samoa Airways

Accept or reject with a reason

Assign aircraft and times

Record delays, diversions, departed, landed

Ministry of Health

Authorise, decline or query, with referral number

Set medical escort and equipment

Start a charter directly; see cost and funded share

Airport Authority

Notice for the right airport only

After-hours opening, runway lights, fire cover, stretcher loading

Never sees patient medical details

Ground transport

Nine-step ambulance tracking on each island

From assigned to patient on board to hospital handover

Sees no payment details

Built-in reports

Median time to acknowledge

a baseline that does not exist today

Request to arrival time

end-to-end, per case

Share funded by MOH

and total charter value in WS$

Demand by village

urgency, destination and channel

Live demonstration at samoamedair.dev · English and Gagana Samoa · WhatsApp intake with buttons and lists · Full activity log

Public site at samoamedair.dev

One red button, the five-step form beneath it, and a Gagana Samoa toggle.

Step 1 on a phone

Critical, urgent or stable; then patient details.

Tracking page

Case reference and milestones, no login needed.

Samoa Airways operations desk

A new critical request: the four agency checkpoints, the route and fare, and Acknowledge, Forward and Print actions.

Ministry of Health authorisation desk

Charters awaiting authorisation, with Authorise, Ask for information, Decline, or mark as a private charter.

Demonstration mode with sample cases. Names shown are fictitious.

Airport Authority

Flights to acknowledge and make ready. Initials only, no medical detail.

Ground transport

Pickup on Savai'i and hospital transfer on Upolu, tracked step by step.

Charter demand

97 charters to date, 89% accepted and 5 minutes median to acknowledge. Requests per week over 15 weeks, split into critical, urgent and stable cases.

Sample data; figures are illustrative.

Response time by agency

Median minutes from request to each checkpoint, from acknowledgement to hospital handover. 78% of completed charters landed within two hours; a monthly summary shows Ministry-funded value.

Sample data; figures are illustrative.

Every SOE signs in, reports to the Ministry each period and discusses the report there.

01

Draft

SOE coordinator fills the period's structured report

02

Awaiting approval

SOE head or deputy approves and signs

03

Submitted to Ministry

Reviewer reads, highlights items for the Minister, requests revision

04

Review complete

Consolidated briefing for the Minister and CEO

What each SOE and the Ministry get

Structured periodic report

Key wins, current concerns, 30-day priorities, strategic initiatives, public matters, and items needing the Minister's decision.

Performance metrics

Each report carries metrics with value, unit and explanation, so trends across SOEs can be compared.

Approval and review

SOE head approves; Ministry reviewer sets a review status, highlights items for the Minister and can return a report for revision.

Comments and questions

Discussion on every report, plus Ministry questions issued to all SOEs with answers collected in one place.

Executive summary and monthly view

A consolidated, printable briefing across all SOEs and a compliance tracker showing who has reported on time.

Administration

SOE directory, report archive, email notifications at every step, full audit log and daily backups.

Executive dashboard

The Minister's view: reports submitted this period, items needing a decision, and key wins and concerns across every SOE.

Review desk

The Ministry team's working screen: the review queue, and each SOE's submission status, including who has not reported.

Shown with Samoan public enterprises and illustrative sample reports; names and figures are not real.

Writing the report

Fixed sections with one entry per line, a visibility setting, Save Draft and Submit for Review. Nothing to format, nothing to email.

Metrics, review and comments

Performance metrics with explanations, the reviewer's status for the report, office comments and a department discussion thread.

Executive summary

Every SOE's wins, concerns and priorities for the period merged into one briefing, each entry tagged with its SOE. It can be filtered by SOE and printed for the Minister.

Sample data; figures are illustrative.

Monthly view and compliance

Submissions per reporting period, items for the Minister, and wins and concerns for the month. The compliance grid shows each SOE's share of reports sent on time.

Sample data; figures are illustrative.

Submission compliance

The share of SOEs reporting on time in each biweekly period since April, and each enterprise's record of on-time, late and missed reports, so repeat late filers stand out.

Sample data; figures are illustrative.

SOE performance metrics

The change in each enterprise's headline indicator since April, ranked, with trend charts of the metrics each SOE reports. Dashed lines mark periods with no report.

Sample data; figures are illustrative.

Public site

Start, update or retrieve a declaration, in English or Gagana Samoa.

Home on a phone

The same site, no app to install.

Start a declaration

Arriving, departing or in transit.

01

Declare online before travel

Trip type, passport details, travel details and a customs and agriculture declaration, in English or Gagana Samoa. One form per family.

02

Receive an e-Declaration

A confirmation number and QR code, which the traveller can retrieve or update later.

03

Officer scans at the border

The QR scanner pulls up the declaration at the airport or wharf.

04

Each agency sees its share

Workflow rules route declared items to the right agency, and alerts flag travellers of concern.

Five access levels, set per agency

An active alert can lift levels 3 and 4 to the full record for one traveller. Level 5 is never lifted. Every view of personal data is logged.

Start or retrieve

Start a declaration, update one, or retrieve the e-Declaration.

Trip type

Arriving, departing or in transit; resident or visitor.

Personal details

Passport, citizenship and short background questions.

Customs and agriculture

Plants, animals, food, currency and restricted items.

Customs and Revenue, level 1

Full name, passport number and date of birth.

Agriculture and Fisheries, level 3

Passport masked and date of birth hidden.

Police, level 4

Name redacted; citizenship and travel kept for pattern checks.

Samoa Tourism Authority, level 5

Totals and trends only: arrivals, citizenship and mode of travel. Individual travellers never appear, and alerts cannot change that.

Dashboard

Declarations submitted and in draft, today's arrivals, recent declarations, top citizenships and mode of travel.

QR scanner

Scan the traveller's e-Declaration with the camera, or type the confirmation number, to check it on arrival.

Shown with Samoan agencies and sample travellers; names are fictitious.

Workflow rules

Rules send each declaration to the agencies that need it: agricultural items to Agriculture and Customs, large amounts of currency to Customs. Also built: flight and voyage schedules, a token-secured API for airlines, daily backups, and an audit log of every view of personal data.

Arrival trends

Daily arrivals over 60 days by visitors, returning residents and transit, plus arrivals by carrier, visitor source markets and the busiest weekdays for staffing.

Sample data; figures are illustrative.

Visitor exit survey

Length of stay, spending, purpose of visit, islands visited and how visitors heard of Samoa, shown as the Tourism Authority sees it: totals only, no individuals.

Sample data; figures are illustrative.

01

Immediately

Pilot the two health systems

TTM TimeTrak in the TTM Emergency Department: configure villages, +685 numbers and a WhatsApp line

Samoa MedAir with the Ministry of Health, Samoa Airways and the Airport Authority: connect WhatsApp and email, agree data handling

02

Within 4 weeks

Put FAST Bus on real roads

Two or three operators on the Apia to Faleolo and Apia to Lalomanu routes

LTA route approval and reports with real trips

Native-speaker review of the Samoan interface

03

Within 2 months

Cabinet Link for every SOE

Every SOE signs in to submit a periodic report and performance metrics

Comments, revision requests and approvals on each report, with an audit trail

Executive summary and compliance view for the Minister and CEO

04

Within 2 months

TravelPass at the border

Agree each border agency's access level with Customs, Immigration, Health and Agriculture

Load flight and voyage schedules for Faleolo and the wharves

Samoan-language review of the declaration form

What we ask of Government

A named counterpart in each partner agency · Agreement on where data is hosted and who may see it · WhatsApp Business numbers for the hospital and medevac lines · Native-speaker review of Samoan text · Access to real village, route and referral data to replace demonstration data